©2025 Copeland LP.
026-1803 R13 Supervisor I&O User Guide B - 1
Appendix B: Troubleshooting
The chart below describes symptoms and solutions if troubleshooting the system or equipment is
needed. For further information, contact Technical Support 833-409-7505 or email
ColdChain.TechnicalServices@copeland.com
SYMPTOM POSSIBLE PROBLEM SOLUTION
Getting Started
First Steps - Where Do I
Start?
Call Technical Support 833-409-7505 or refer to the
Supervisor Quick Start Guide (P/N 026-4144).
Unable to Connect to Supervisory
Controller
IP Address Unknown
Connect to Supervisory Controller - get IP Address.
For instructions for how to set a fixed IP Address,
refer to the
Supervisor Quick Start Guide (P/N 026-4144).
Browser Connection Problems Browser is Unsupported
Supported Browsers:
Google Chrome 105.0.5195 and later,Firefox 105.0
and later, MAC Safari 14.1.2 and later, iOS Safari 14.7
and later, Microsoft Edge 84.0.522 and later, and
Android Chrome/WebView 105.0.5195 and later
Unable to Determine IP Address
or Unknown IP Address (See page
B-6 for more information)
Trouble Connecting
Check IPme text file procedure:
1. Place file on USB drive. Save the .txt to the root of
the USB drive.
2. Insert USB drive into the USB port. After 3-5
minutes, the Ipme.txt will display.
3. Check the extension Ipme.txt.
4. Remove USB drive.
5. Insert the USB drive into your PC.
6. View the profile.
Unable to Log into Supervisory
Controller
Incorrect password is being
used.
Supervisory Controller is password protected.
Contact your Supervisory Controller Administrator
to request a password.
Unable to Access Supervisory
Controller Remotely
Connection method is set
up incorrectly.
• Check network connections.
• Check Ethernet connection.
• Check cellular modem connection.
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