Cause
Some calibration factors have not been entered or are incorrect.
Recommended actions
1. Verify characterization parameters (specifically Flow Cal Factor and K1 values). Refer to Characterize
the meter (if required) .
2. Verify the setting of the Sensor Type parameter.
3. If Sensor Type = Curved Tube, ensure that no parameters specific to Straight Tube have been set.
4. Check the feedthrough pins. If you find problems, replace the sensor.
Contact customer service for assistance.
5. Check the core processor housing for moisture, corrosion, or verdigris.
6. Check the junction box for moisture, corrosion, or verdigris.
7. Check the sensor coils for electrical shorts. If you find problems, replace the sensor.
16.11.12 [021] Incorrect Sensor Type
Alert
Configuration Error
Cause
Transmitter verification of sensor circuits and characterization has produced a discrepancy. The transmitter
cannot operate the sensor.
Recommended actions
1. Verify the setting of the Sensor Type parameter.
2. Verify characterization parameters (specifically Flow Cal Factor and K1 values). Refer to Characterize
the meter (if required) .
3. Contact customer service.
16.11.13 [022] Configuration Database Corrupt
Alert
Electronics Failed
Cause
There is a NVM checksum mismatch in the core processor's configuration memory.
Recommended actions
1. Reboot or power-cycle the transmitter to see if the alert clears.
2. Evaluate the environment for sources of high electromagnetic interference (EMI) and relocate the
transmitter or wiring as necessary.
3. Ensure that all wiring compartment covers are installed correctly.
4. Ensure that all transmitter wiring meets specifications and that all cable shields are properly
terminated.
5. Check the drain wires.
a) Verify that the drain wires from either 4-wire or the 9-wire cable are all properly landed.
6. Ensure that all meter components are grounded properly.
Configuration and Use Manual Troubleshooting
MS-00809-0200-1600 May2024
Configuration and Use Manual 195
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