13 Problem Solving
246
Problem Solving
13
Troubleshooting
This section describes troubles that may occur with the machine and their solutions.
Follow the troubleshooting procedure below to solve the problems.
If you cannot resolve an error despite following the above procedure, contact our Customer
Support Center.
There is a problem with the
machine's operation. Yes
[Action] Refer to "Machine Problems" (P.247) .
No
A message is displayed. [Cause] Is there a paper or document jam?
No Yes [Action] For information on paper jams, refer to "Paper Jams" (P.274).
For information on document jams, refer to "Document
Jams" (P.278).
No
[Cause] Is an error code displayed?
[Action] Refer to "Error Code" (P.267).
The image quality is poor. [Action] Refer to "Image Quality Problems" (P.251).
No Yes
There is a problem when using
the Copy feature.
[Action] Refer to "Copying Problems" (P.257).
No Yes
There is a problem when using
the Print feature.
[Action] Refer to "Printer Problems" (P.260).
No Yes
There is a problem when using
the Fax feature.
[Action] Refer to "Fax Problems" (P.262).
No Yes
There is a problem when using
the Scan feature.
[Action] Refer to "Scan Problems" (P.264).
No Yes
Scan Driver/Printer Utility
Problems
[Action] Refer to "Scan Driver/Printer Utility Problems" (P.266).
Yes
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