Copying Problems
257
Problem Solving
13
Copying Problems
This section provides possible solutions to various problems you may encounter when using
the Copy features.
Unable to Copy
The table below lists possible solutions when you are unable to copy.
Copy Output Problems
The table below lists possible solutions to problems with the copy output.
Symptom Possible Cause Remedy
The document is
not fed properly
through the
document feeder.
The document size is too
small.
The minimum size of document that can be
loaded on the document feeder is A5 .
The document is not a
supported type.
The document feeder does not support
warped documents, business cards,
transparencies, thin documents,
or documents with attached stick-on notes,
paper clips or tape.
Refer to "Paper Types" (P.60).
The document guides are
misaligned.
Align the document guides properly to match
the document size.
There are document shreds
stuck in the document feeder.
Open the document feeder top cover, and
remove the document shreds.
Refer to "Document Jams" (P.278).
You have placed a document
containing pages of different
sizes.
You cannot place documents with different
size pages.
Symptom Possible Cause Remedy
Copies are dirty. The document glass cover or
document glass is dirty.
Clean the document glass cover or document
glass.
Refer to "Cleaning the Document Glass Cover and the
Document Glass" (P.239).
The document is a
transparency or highly
translucent medium.
When copying highly translucent documents,
dirt on the document glass cover shows up in
the copy. Place a sheet of white paper over
the document before copying.
The document is on colored or
rough paper, or is a blueprint.
The paper's background color is being copied.
Adjust the copy density or image quality, or
specify background suppression before
copying.
The document is printed on
glossy printing paper.
Glossy printing paper easily sticks to the
document glass, and shadows can resemble
dirt in the copy. Place a transparency or
transparent film under the document before
copying.