13 Problem Solving
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Problem Solving
13
Getting Help
Fuji Xerox provides several automatic diagnostic tools to help you produce and maintain
print quality.
Control Panel Messages
The control panel provides you with information and troubleshooting help. When an error or
warning condition occurs, the control panel displays a message informing you of the
problem.
For more information, refer to "Error Code" (P.267).
Obtaining the Product Information
Obtaining the Latest Print Driver
The latest print driver can be obtained by downloading it from our official website.
The following procedure uses the PCL 6 driver as an example.
Note • The communication fee shall be borne by users.
1 In your print driver's [Printing Preferences] dialog box, select the [Advanced] tab and then
click [About].
2 Click [Fuji Xerox Web Site].
Your web browser launches and our official website is displayed.
3 Follow the instructions on the website and download an appropriate print driver.
Note • The URL of the driver download service page is as follows: http://www.fujixeroxprinters.com/
• For the latest information about the print driver features, refer to the Help provided for the print
driver.
Updating the Machine's Firmware
Our official website also provides a tool that allows you to update the machine's firmware
(software embedded within the machine) from your computer.
The latest firmware and updating tool can be downloaded from the following URL.
Follow the instructions on the website and download the correct firmware update.
http://www.fxap.com.sg/
Note • The communication fee shall be borne by users.
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