13 Problem Solving
266
Problem Solving
13
Scan Driver/Printer Utility Problems
The table below lists possible solutions to scan driver/printer utility problems.
Symptom Remedy
Unable to retrieve the Address
Book data from the printer on
the Address Book Editor.
Check that the USB cable or Ethernet cable is connected
properly.
Ensure that the machine is turned on.
Ensure that the scan driver is installed on your computer. (The
Address Book Editor retrieves the Address Book data via the scan
driver when the machine is connected using a USB cable.)
The TWAIN driver cannot
connect to the machine.
Check that the USB cable is connected properly.
Check whether the machine is on. If the machine is on, reboot it
by turning the power switch off and then on again.
If a scan application is running, close the application once,
restart the application, and then try scanning again.
Failed to scan your document
on the machine via Express
Scan Manager.
Ensure that your computer and the machine is properly
connected with the USB cable.
Check whether the machine is on. If the printer is on, reboot it by
turning the power switch off and then on again.
If a scan application is running, close the application once,
restart the application, and then try scanning again.
Network connection cannot be used. Connect with the USB
cable.
Uninstall Express Scan Manager on your computer and then re-
install it.
Failed to create an image file
via Express Scan Manager.
Ensure there is sufficient space in your hard disk.
Uninstall Express Scan Manager on your computer and then re-
install it.
Failed to initialize Express Scan
Manager.
Uninstall Express Scan Manager on your computer and then re-
install it.
Failed to execute Express Scan
Manager.
Uninstall Express Scan Manager on your computer and then re-
install it.
An unexpected error occurred
on Express Scan Manager.
Uninstall Express Scan Manager on your computer and then re-
install it.
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