Mitel 6940w - Voicemail, DND, and Call Forward

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195

OICEMAIL

Voicemail

The 6940 SIP phone provides a hardkey for configuring voicemail.

NOTE:

1. Voicemail functionality must be configured by your System Administrator.

2. Voicemail is not supported on the mobile line.

Main Page

Table of Contents4
What's New12
Welcome13
6940 IP Phone13
6940 IP Phone Model Variant13
6940W IP Phone13
About this Guide14
Documentation14
Supporting Documentation14
Phone Features15
Requirements17
Installation and Setup18
Cleaning the Mitel 6940 SIP IP Phone Touchscreen19
Tips for Your Comfort and Safety20
Don't Cradle the Handset20
Protect Your Hearing20
Adjust the Viewing Angle20
IP Phone Keys21
Key Panel21
Key Description22
Input Methods23
Dialpad Keys23
On-Screen Keyboard25
E.164 Support25
Getting Started27
Plugging in and Starting the Phone27
Network Connected/Network Disconnected29
Voice Services30
UI Overview30
Home Screen30
Line Selection Screen35
Detailed-View Call Screen37
Multi-View Call Screen38
Screen Saver39
Methods of Customizing Your Phone41
Phone Options through the IP Phone UI41
Simplified Options List43
Using the IP Phone UI44
Log Issue Key44
Phone Options through the Mitel Web UI45
Using the Mitel Web UI45
Phone Status49
Phone Status through IP Phone UI49
To View the Status of Your Phone through IP Phone UI49
Finding Your Phone's IP Address52
Phone Status through the Mitel Web UI53
SIP Account Status53
Customizing Your Phone55
Language55
IP Phone UI and Web UI Language55
Input Language57
Specifying the Input Language Using the IP Phone UI68
Specifying the Input Language Using the Mitel Web UI69
Latin 2 Character Set69
Time and Date70
Settings71
Time Zone72
Set Date and Time73
Bluetooth75
Enabling and Disabling Bluetooth Functionality76
Pairing a Bluetooth Device77
Unpair/Forget a Bluetooth Device80
Connecting to a Different Paired Bluetooth Device81
Directory82
Settings82
External Sources83
Credentials84
Call Forward86
Lock86
Password86
Configuring a User Password86
Phone Lock87
Configuring Lock Settings Using the Mitel Web UI89
Diagnostics91
Audio91
Audio Mode91
Headset93
Ring Tones and Tone Sets95
Display101
Home Screen Settings102
Brightness Settings104
Dialing105
Live Dialpad105
Speed Dial Edit106
Restart106
Restarting Your Phone Using the IP Phone UI106
Restarting Your Phone Using the Mitel Web UI107
Emergency Dial Plan107
Defining an Emergency Dial Plan Using the Mitel Web UI108
Configuring Softkeys109
State-Based Softkeys113
Softkey Display Behavior114
Line Key115
Configuring a Line Key Using the Mitel Web UI116
Blinking Softkey Icon Support for Line Keys116
Speed Dial Key116
Speed Dial Prefix117
Press-And-Hold to Create a Speed Dial (Applicable to Softkeys, Dialpad Keys, Ex-Pansion Module Keys)117
Creating a Speed Dial Key Using the Speed Dial Edit Option (Applicable to Softkeys, Dialpad Keys, Expansion Module Keys)119
Creating a Speed Dial Softkey Using the Mitel Web UI120
Creating Dialpad Speed Dial Keys Using the Mitel Web UI121
Press-And-Hold to Edit a Speed Dial122
Do Not Disturb (DND) Key122
Configuring a DND Key Using the Mitel Web UI122
Mobile Key123
Configuring a Mobile Key Using the Mitel Web UI124
Busy Lamp Field (BLF) Key125
Blinking Softkey Icon Support for BLF Keys125
Configuring a BLF Key Using the Mitel Web UI126
Blf/List Key126
Configuring a Blf/List Key Using the Mitel Web UI127
Configuring XMPP AVATAR129
XML Key129
Configuring an XML Key Using the Mitel Web UI130
Accessing the XML Service Using the IP Phone UI130
Flash Key131
Configuring a Flash Key Using the Mitel Web UI131
Sprecode Key131
Configuring a Sprecode Key Using the Mitel Web UI132
Park/Pickup Keys132
Configuring Park/Pickup Keys Using the Mitel Web UI133
Utilizing the Park Call/Pickup Parked Call Feature Using the IP Phone UI134
Configuring a Call Forward Key Using the Mitel Web UI135
Blf/Xfer135
Blf/Xfer Key Requirements and Functionality135
Configuring a Blf/Xfer Key Using the Mitel Web UI136
Speed Dial/Xfer137
Speed Dial/Xfer Key Requirements and Functionality137
Configuring a Speed Dial/Xfer Key Using the Mitel Web UI137
Speed Dial/Conf138
Configuring a Speed Dial/Conf Key Using the Mitel Web UI139
Speed Dial/Mwi139
Configuring a Speed Dial/Mwi Key Using the Mitel Web UI140
Directory Key141
Configuring a Directory Key Using the Mitel Web UI142
Received Callers List Key143
Configuring a Received Callers List Key Using the Mitel Web UI143
Outgoing Redial Key145
Configuring an Outgoing Redial Key Using the Mitel Web UI145
Conference Key146
Configuring a Conference Key Using the Mitel Web UI146
Transfer Key146
Configuring a Transfer Key Using the Mitel Web UI147
Intercom Key147
Configuring an Intercom Key Using the Mitel Web UI148
Phone Lock Key148
Configuring a Phone Lock Key149
Paging Key149
Configuring a Paging Key Using the Mitel Web UI150
Using the Paging Key151
Discreet Ringing Key151
Configuring a Discreet Ringing Key151
Call History Key152
Configuring a Call History Key Using the Mitel Web UI152
Empty Key153
Configuring an Empty Key Using the Mitel Web UI154
None Key154
Deleting a Key's Function Using the Mitel Web UI155
Making Calls156
Dialing a Number156
Pre-Dialing a Number156
Using Handsfree Speakerphone157
Using a Headset157
Volume Controls for the Headset Microphone158
Making and Receiving Calls Using a Headset158
Using Intercom Functionality159
Using the Icom Key159
Outgoing Redial List160
Accessing the Outgoing Redial List161
Editing Entries in the Outgoing Redial List162
Deleting All Entries in the Outgoing Redial List163
Deleting an Entry in the Outgoing Redial List164
Copying Entries to the Local Directory164
Mute166
Receiving Calls167
Answering an Incoming Call167
Deflecting an Incoming Call168
Sending an Incoming Call to Voicemail168
Handling Calls169
Placing a Call on Hold169
When on Hold169
Automatic Hold170
Retrieving a Held Call170
Transferring Calls170
Blind Transfer170
Consultative Transfer171
Direct Transfer171
Transferring an Existing Call to Another Existing Call172
Transferring to a Contact in the Directory174
Indication of Transferred Calls176
Conferencing Calls176
Local Conferencing176
Ending a Conference and Transferring Remaining Parties180
Ending Calls181
Managing Calls182
Directory182
General Directory Functions183
Local Directory Features188
Downloading the Local Directory to Your PC196
External Directory Source Features197
Received Callers List198
Accessing and Using the Received Callers List200
Editing Entries in the Received Callers List201
Deleting Entries from the Received Callers List201
Copying Entries to the Local Directory203
Missed Calls Indicator203
Downloading the Received Callers List to Your PC204
Voicemail206
DND and Call Forward209
DND Configuration209
Configuring a DND Key210
Configuring DND Using the Mitel Web UI211
Configuring DND Modes Using the IP Phone UI212
Call Forward Configuration213
Configuring a Call Forward Key214
Using Call Forward through the IP Phone UI217
Mobilelink221
Pairing a Mobile Phone Using Bluetooth222
Syncing Mobile Contacts222
Syncing Mobile Call History223
Answering an Incoming Mobile Call Using Your Mitel 6940 IP Phone231
Moving Audio from an Active Mobile Call between Your Mobile Phone and Mitel 6940 IP Phone232
Mute and Hold Call233
Goodbye Key Behavior for Mobile Line233
Hot-Desking233
Auto-Lock and Unlock on Mobile Proximity234
Pclink236
Configure the Mitel 6940 IP Phone236
Pair the Mitel 6940 IP Phone with Windows or MAC237
Configure Collaboration Applications240
Understanding IP Phone Call Behavior with Pclink242
Known Issues with Tested Video Collaboration Applications243
Additional Features245
Display DTMF Digits245
Configuring Display of DTMF Digits245
Play Call Waiting Tone246
Configuring Call Waiting Tone246
Stuttered Dial Tone246
Configuring Stuttered Dial Tone247
XML Beep Support247
Configuring XML Beep Support248
Status Scroll Delay248
Configuring Status Scroll Delay249
Switch UI Focus to Ringing Line249
Configuring Switch Focus to Ringing Line250
Call Hold Reminder During Active Calls250
Configuring Call Hold Reminder During Active Calls251
Call Hold Reminder (on Single Hold)251
Configuring Call Hold Reminder252
Call Waiting Tone Period252
Configuring Call Waiting Tone Period253
Preferred Line and Preferred Line Timeout253
Configuring Preferred Line and Preferred Line Timeout255
Goodbye Key Cancels Incoming Calls255
Configuring Goodbye Key to Cancel Incoming Calls256
Message Waiting Indicator256
Configuring Message Waiting Indicator257
Incoming Intercom Call Features257
Auto-Answer/Play Warning Tone258
Microphone Mute258
Allow Barge in258
Configuring Incoming Intercom Settings258
Group RTP Paging259
Configuring Group RTP Paging259
Shared Call Appearance (SCA) Call Bridging260
Keys States and Led/Button Behavior260
SCA Voicemail Indicators262
Star Codes262
Other Features262
Model M695 Expansion Module263
Using the Expansion Modules264
Press-And-Hold to Create a Speed Dial Key264
Mitel Integrated DECT Headset265
Features265
Using the Headset266
Charging the Headset266
Upgrading the Headset266
Checking the Battery Level and Firmware Version of the Headset267
Checking the Power/Bandwidth of the Headset267
LED Status267
Replacing the Headset268
Connecting to Wi-Fi on 6940W IP Phone269
Connecting to a WPA2 Enterprise Network269
Connecting to a Home Network272
Connecting to Hidden Network275
Wi-Fi Network Connected/Wi-Fi Network Disconnected277
Mitel Wireless LAN Adapter279
Installing and Configuring a WLAN Adapter280
Troubleshooting Solutions282
Why Is My Display Blank282
Why Is My Speakerphone Not Working282
Why Can't I Get a Dial Tone282
Why Doesn't My Phone Ring282
Why Is the Light Not Coming on with a New Voicemail Message282
Why Is My Handset Not Working283
Why Can't I Pair My Bluetooth Cordless Handset to a Different Phone283
How Do I Find the IP Address of My Phone283
How Do I Change My User Password283
How Do I Restart the IP Phone283
How Do I Lock My Phone284
Appendix A - Time Zone Codes285
Limited Warranty290
Exclusions290
Warranty Repair Services290
After Warranty Service291

Mitel 6940w - Voicemail, DND, and Call Forward

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