Mitel 6940w - Known Issues with Tested Video Collaboration Applications

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PCL
INK KNOWN ISSUES WITH TESTED VIDEO COLLABORATION APPLICATIONS
When the IP Phone is in a DND or Locked State
NOTE: The behavior of PCLink is the same as the behavior for mobile phone with respect to the DND
feature. DND does not block PC Audio or mobile phone calls.
• If phone is in DND, user can initiate the call. But if phone is locked user cannot dial a number except
the emergency number.
• If user receives an incoming call while in DND, the call fails.
• If the IP Phone is locked, and the IP Phone rings, the user can answer the call.
• If the user initiates DND or locks the phone while the phone is already in use for PC audio, the PC
audio remains active on the IP Phone regardless of the IP Phone being placed into DND or being
locked.
• Volume keys do not work while phone is locked and PCLink is in use.
Auto Answer
The behavior of PCLink is the same as the behavior for MobileLink with respect to Auto Answer, with one
exception. While on a mobile line call using MobileLink, if the incoming IP call is answered, the mobile line
is put on hold. If a PCLink session is in progress when the incoming IP call is answered, the PC connection
is disconnected and a pop-up dialog appears indicating that the PC is temporarily disconnected. The PC
connection will be restored after the IP call ends and all IP lines are idle.
NOTE: For more information about Auto Answer, see .
Auto-lock and Unlock on Mobile Proximity
With mobile integration in Release 5.0.0 (and later), the 6940 IP Phone automatically locks or unlocks
after a pre-configured delay when a paired mobile phone is disconnected or reconnected. The Auto-lock
and Unlock will continue to apply to mobile phone use of the mobile line, but the behaviors will not apply
to PC use of the mobile line.
NOTE: For more information see, .
Known Issues With Tested Video Collaboration Applica-
tions
Mitel has tested the PCLink feature with a number of third party Video Collaboration applications and has
identified issues with use of the PCLInk feature with some of them. Following is a description of the issues
and recommendations for how to use these applications to avoid these issues.
Microsoft (MS) Teams
While using PCLink for a web browser accessed MS Teams meeting, if you switch to an IP Phone call on
the phone and then switch back to the PCLink audio, the browser based MS Teams session does not
automatically set the PC audio device it is using back to the 6940 IP Phone. You will need to manually
select the 6940 IP Phone as the audio device from within the MS Teams Audio Settings. To avoid this
issue, it is recommended that you use the MS Teams PC application to host/access MS Team meetings,
which must first be downloaded and installed on your PC.
Google Workspace (GSuite/Google Meet)
When hosting or accessing a Google Workspace meeting using a web browser other than Google
Chrome, Google Workspace automatically selects the Operating System (Windows 10/ MAC OS) default
audio device as the Speaker to use and it is not possible to change this to a different audio device within
the Workspace Audio Settings. To over come this, you can set the Mitel 6940 IP Phone as the default