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ROUBLESHOOTING SOLUTIONS WHY IS MY HANDSET NOT WORKING?
Why is my handset not working?
Check to ensure that the handset cord is fully connected to both the phone and handset.
Why can't I pair my bluetooth cordless handset to a
different phone?
If your bluetooth cordless handset version is Rev 18 (software version V1009) or a later version, you
cannot pair the bluetooth cordless handset with a different phone unless the handset is set to
factory-default settings. Following is the procedure to set the bluetooth cordless handset to factory
default:
1. Check the bluetooth cordless handset version:
a. Press the Settings icon on the phone and navigate to the Options list.
b. Press the Status icon.
c. Under Firmware Info, check the cordless handset version. If the version is 1009/0005 or a later
version, proceed to set the bluetooth cordless handset to factory default.
2. To set the bluetooth cordless handset to factory default: With the handset powered on:
a. Remove handset from phone cradle.
b. Ensure LED flashes blue at 1-second intervals.
c. Press and hold both Volume keys for approximately 6 seconds until LED flashes quickly once,
then on solid, and then turns off.
How do I find the IP address of my phone?
Instructions on where to find the IP address of your phone can be found in “Finding Your Phone’s IP
Address”.
How do I change my user password?
You can change the user password from the IP phone UI or the Mitel Web UI. See “Password” and
“Configuring Lock Settings Using the Mitel Web UI” for more information.
How do I restart the IP phone?
You can restart the phone from the IP phone UI or through the Mitel Web UI. See “Restarting Your Phone
Using the IP Phone UI” and “Restarting Your Phone Using the Mitel Web UI” for more information.
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