Features and Specifications Manual E - 13
Elite ACD Plus
E-5
FEATURE
DESCRIPTION
Elite ACD Plus is an Automatic Call Distribution ETU that supports up to 40
agents and 12 supervisors. This feature allows any incoming DIT, ANA, DID,
or CO Ring Transfer call to terminate at a prearranged ACD Group of agents.
The incoming call is either distributed to the agent that has been idle the
longest or in accordance with a programmed preference level. Operation
includes Automatic Attendant (AA), ACD only, or both AA and ACD.
The administration Program uses a Local Area Network (LAN) that allows one
administrator and up to five remote PCs, depending on site license, to monitor
ACD statistics and generate reports.
An agent or supervisor can be an active member in up to four ACD Groups
and can be logged on and receive calls from all four groups.
System Software S5500 5.52m2 is required.
SYSTEM
AVAILABILITY
Terminal Type:
D
term
Series E and Elite Multiline Terminals with Softkeys
Required Components:
ACD(8)-U10 ETU
OPERATING
PROCEDURES
GENERAL
DESCRIPTION
CALL PROCESSING
Abandoned Call Search
Abandoned incoming calls are not connected to agent positions. The system
removes them from the queue on trunks that provide calling party disconnect
supervision.
Refer to Automatic Call Distribution Manual:
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