Features and Specifications Manual E - 21
Elite CallAnalyst
E-6
FEATURE
DESCRIPTION
Elite CallAnalyst is an easy to use, graphically oriented software package that
allows you to monitor and analyze telephone calls, understand telephone
usage, and cut costs. Incoming and outgoing calls are tracked accurately
along with the date and time of the call. When the incoming telephone call
must be tracked with name and/or telephone numbers, Elite CallAnalyst
requires Caller ID service from the local telephone company.
Elite CallAnalyst increases productivity, facilitates billing, and helps detect toll
fraud and telephone abuse. It also has powerful tabular (text) and graphic
report generating ability. Reports include extension/line summaries, date/time
and department summaries, longest/most expensive calls, and most
frequently called numbers. These reports can be used to analyze your
telephone as a critical business communication tool, improve its business
effectiveness, and reduce your telephone costs. A report can be generated
showing calling patterns by volume or duration on a color-coded United States
map. This can help a Customer Support, Sales Order, or Telemarketing
business become more focused, more productive, and more cost effective.
Highlights of Elite CallAnalyst and Elite CallAnalyst Lite
Network based
Fraud monitoring
Automatic report and data archival scheduling
Real-time inbound/outbound call monitoring
Call costing and user configurable rate plans
Time billing
Variety of customer configurable report categories:
• Date/Time and area code
• Filter reports based on date, time, extension, line, duration, account
code, forced account code, name, and number
• Customized reports
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