Features and Specifications Manual U - 7
Unified Messaging
U-2
FEATURE
DESCRIPTION
The EliteMail CTI Voice Processing systems, using the Electra Elite 48/192
system and a Local Area Network, provide Unified Messaging services for
voice, fax and e-mail messages with access at either the desktop PC or the
telephone. Unified Messaging lets the PC control telephone calls and
information about each call, both inbound and outbound. This system includes
the basic EliteMail CTI TeLANophy
®
Module.
Basic EliteMail CTI TeLANophy Module Features
ViewMail
®
with Live Record Module
All voice and fax messages are visible at a glance on the PC screen and
can be sorted in any order. An intuitive Microsoft
®
Windows interface
shows the sender name, subject, and the date and time messages were
sent so the user can quickly prioritize them and respond immediately.
ViewCall
®
Plus
All inbound and outbound calls can be controlled from your PC.
Outbound call control requires a TAPI adaptor on the user telephone. By
managing calls on the PC instead of the telephone, ViewCall Plus lets
you communicate more easily with people inside and outside the office.
Three integrated windows are provided to control telephone calls, log all
telephone activity, and manage data about each call. With a click of the
mouse you can take a call, ask a caller to hold, route the call to another
extension, or send the call to voice mail.
Optional EliteMail CTI TeLANophy Module Features
ViewFax™
This works in ViewMail to display faxes on screen and lets you send
them to any printer. When a fax is received, a fax icon is displayed next
to the message in ViewMail. Double click to open the message, and
press the play button to listen to any voice annotation sent with the fax.
Fax ports are built-in on the EliteMail CTI and are activated as a system
option. Up to two Fax ports can be enabled on the EliteMail CTI.
Hospitality Package
The Hospitality package is used specifically by hotels and resorts to
provide guests with personal, accurate, and timely messages. Features
include personal greetings, security codes, guest directory, and wake up
calls.
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