Features and Specifications Manual A - 57
Automatic Call Distribution
(ACD)
A-19
FEATURE
DESCRIPTION
Automatic Call Distribution forwards any incoming trunk call (DIT, ANA, DID,
or CO Ring Transfer) to a selected ACD Group of Agents. An incoming call is
distributed to the ACD Group Agent that has been idle the longest. The ACD
feature has four distinct parts: Call Distribution, Agents and Supervisor
Function, Status screens and Management Information System (MIS) reports,
and Delay Announcement.
ACD is not used by The Electra Elite 48 system.
SYSTEM
AVAILABILITY
Terminal Type:
All Multiline Terminals
Required Components:
MIFA-U10
KMA(1.0)U for ACD
VRS(4)-U10 ETU for Delay Announcement.
OPERATING
PROCEDURES
Refer to the Automatic Call Distribution Manual.
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