Features and Specifications Manual D - 3
Delay Announcement
D-2
FEATURE
DESCRIPTION
Delay Announcement activates when an incoming call to an Automatic Call
Distribution (ACD) or Uniform Call Distribution (UCD) group encounters all
ACD/UCD stations busy or receives no answer within a programmed time.
The call is queued and receives a recorded announcement after a
programmed time. First and second Delay Announcements are available.
The incoming call can be Direct Inward Termination (DIT/ANA), CO Ring
Transfer, Automated Attendant Transfer, or DID/Tie line.
ACD is not supported by the Electra Elite 48 system.
SYSTEM AVAILABILITY
Terminal Type:
Not applicable
Required Components:
VRS(4)-U10 ETU is required for recorded announcement
MIFA-U10 ETU is required for UCD
In the Electra Elite 192 system, MIFA-U10 ETU and KMA(1.0)U are required
for ACD.
OPERATING
PROCEDURES
Refer to A-16 Automated Attendant, for these instructions.
1. An incoming call to an ACD/UCD group is received.
2. The First Delay Announcement answers the caller.
3. After the message, the call is connected to Music on Hold.
4. The Second Delay Announcement answers the caller after a
programmed time.
To record a Delay Announcement:
To process an incoming call:
To Next Page
Loading...