D - 4 Delay Announcement
Issue 6 Electra Elite
5. After the message, the call is connected to Music on Hold again.
6. The Second Delay Announcement answers the caller again after
a programmed time.
7. Steps 5 and 6 continue until the caller is answered by an Agent in
the ACD/UCD group.
SERVICE
CONDITIONS
Data Assignment:
Use Memory Block 1-1-71 (First Delay Announcement Start Time
Selection) to set the time (default: 20 seconds) between receiving a
CO call and sending a first delay announcement to the calling party.
Use Memory Block 1-1-72 (First Delay Announcement Repeat
Selection) to set the number of times (1~8) the First Delay
Announcement is repeated (default: 1 time).
Use Memory Block 1-1-73 (First to Second Delay Announcement
Interval Time Selection) to set the time (default: 20 seconds) between
the end of the First Delay Announcement and the start of the Second
delay Announcement.
Use Memory Block 1-1-74 (Second Delay Announcement Repeat
Selection) to set the number of times (1~8) the Second Delay
Announcement is repeated (default: 1 time).
Use Memory Block 1-1-75 (Second Delay Announcement Repeat
Interval Time Selection) to set the time (default: 20 seconds) between
repeats of the Second Delay Announcement.
Use Memory Block 7-1 (Card Interface Slot Assignment) to specify
the VRS(4)-U10 ETU and MIFA-U10 ETU.
The Delay Announcement feature is programmed per trunk.
Restrictions:
Two VRS(4)-U10 ETUs can be installed in the Electra Elite 48/192
system.
Four calls can be connected to a single VRS(4)-U10 ETU at the
same moment.
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