Electra Elite Issue 6
Features and Specifications Manual D - 5
General:
DIT/ANA, CO Ring transfers, Automated Attendant Transfers, and
DID/Tie line calls must be directed to the ACD/UCD Pilot number to
receive Delay Announcement.
When all Delay Announcement circuits are busy, the incoming caller
continues to hear ringback tone or Music on Hold until a Delay
Announcement circuit is available.
Each caller hears every announcement from the beginning.
When an ACD/UCD Agent is available, the caller is immediately
connected to the Agent, even with a recorded announcement in
progress.
This feature provides eight channels of two Delay Announcements.
All four ACD/UCD groups share the two Delay Announcements.
RELATED FEATURES
LIST
Feature
Number
Feature Name
A-19 Automatic CallDistribution (ACD)
U-1 Uniform Call Distribution (UCD)
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