Features and Specifications Manual A - 23
Answer Hold
A-8
FEATURE
DESCRIPTION
Answer Hold allows a Multiline Terminal user to press the flashing Answer key
to answer an incoming ringing call. When the Multiline Terminal user is already
answering a call, the first call is automatically placed on Non-Exclusive Hold
when the second call is answered. Answer Hold is particularly useful at
Attendant Positions or other central answering positions. Using the Answer
key speeds call handling, and Answer Hold prevents accidental call dropping.
SYSTEM
AVAILABILITY
Terminal Type:
All Multiline Terminals
Required Components:
None
OPERATING
PROCEDURES
1. Receive CO/PBX incoming ring. The
O
LED flashes.
2. Press
O
, and answer the new call (
O
LED goes off). The
original call is put on Hold.
a. When the original call is on a Call Appearance Key, the call is
placed on Non-Exclusive Hold on the Call Appearance Key.
b. When the call is on a line key, the call is placed on
Non-Exclusive Hold on the line key.
3. Talk with the CO/PBX incoming caller.
4. When additional calls are received, press
O
to place the current
call on Hold and connect to the next call. (Refer to a and b above.)
To answer calls on a different line key with a call in progress:
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