E - 20 Elite ACD Plus
Issue 6 Electra Elite
Data Assignment:
The answering time after the incoming CO/PBX call rings can be
programmed per trunk when using Automated Attendant.
Restrictions:
The maximum time for any message is 90 seconds.
DIT/ANA, CO Ring transfers, AA transfers, or DID/Tie Line calls must
be directed to an ACD pilot number to receive announcements.
When all ACD ports are busy, the incoming caller continues to hear
ringback tone or Music on Hold until an ACD port is available.
Only seven calls can be connected to the ACD(8)-U10 ETU and
receive announcements at the same time. Port 1 is reserved for
agents to logon during heavy traffic. A maximum of 64 trunks can be
supported.
General:
When all agents in the ACD group where a call is terminated are
busy, the call waits in queue until an agent is available. The caller
receives announcements, queue depth indication or Music on Hold.
Each caller hears every announcement from the beginning.
When an agent becomes available, the caller is immediately
connected even when an announcement is in progress.
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