E - 18 Elite ACD Plus
Issue 6 Electra Elite
AUTOMATED ATTENDANT FUNCTION
Restrictions:
Supervisors can record AA and ACD queue messages again using
the telephone. The maximum message lasts 90 seconds.
Automated Attendant (AA) allows a caller to direct dial a valid
extension defined by the Administration application or one-key dialing
only while a message is playing, when direct dial is enabled.
When caller does not select an Automated Attendant transfer option
after the AA message finishes playing, the caller is automatically
transferred to the default transfer number. When a default transfer
number is not assigned, the AA message replays.
Elite ACD Plus can be programmed to answer lines with AA while
sending others directly to the ACD queue.
The DIT assignment bypasses the Automatic Attendant function for any trunk.
General:
For Centrex lines, the AA can transfer a call to any valid Centrex
number using Centrex service. After the call is transferred at the
Central Office, it does not use any Electra Elite trunk lines.
Additional hardware is not required to support Automated Attendant.
ANNOUNCEMENTS FUNCTION
General:
By default, all announcements except the AA and On-Hold message are
recorded. Using the Administration program, most messages can be
allowed or denied per group. Both AA messages and the Numbers in
Queue messages are shared by all groups. The supervisor can login by
telephone to ACD and change any message when granted access rights
for the group. Recordings can also be changed using the Administration
program by uploading a voice file in the correct format from the PC.
All prompts must be recorded or converted to 8KHz OKI ADPCM format.
The numbers prompt must be in BICOM Indexed Play File Format with
silence compression in addition to the requirement listed above.
Automated Attendant Messages
A standard greeting that is not recorded at default and an error message
that plays when an invalid selection is dialed are included. Both messages
are shared by all groups.
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