Electra Elite Issue 6
Features and Specifications Manual U - 5
The UCD group is assigned a Pilot number. Calls directed to the Pilot
number are directed to Agents of that UCD group.
When the Agents in the UCD group where a call is terminated are all
busy, the call waits in a queue until an Agent is available. The caller
receives a Delay Announcement and Music On Hold. Calls are
answered first-in, first-out.
When the Agents, in the UCD group where a call is terminated are all
busy for a programmed time, the call can be transferred (overflowed)
to an assigned station or Station Hunting group, but it cannot provide
overflow from one UCD group to another UCD group. The overflow
feature does not provide transfer to an outside trunk.
Overflow is performed only once.
When the overflow destination station is busy, calls continue
searching the UCD group for an available agent.
When the overflow destination station is set for Call Forward to a
UCD group, overflow does not occur.
An alert tone is not provided when all Agents in the UCD group are
busy.
Any Agent in a UCD group can press the Logon/Logoff key on the
Multiline Terminal to busy out the position. When Logoff is activated,
the station receives calls directed to that station number (but not the
UCD group number).
Agents can log off or enter Break Mode only when their station is
idle.
While an ACD agent is logged on, Call Forwarding set at this station
does not function.
RELATED FEATURES
LIST
Feature
Number
Feature Name
D-2 Delay Announcement
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