Electra Elite Issue 6
Features and Specifications Manual A - 61
Monitoring (Barge-In)
This feature allows the Supervisor to monitor calls at an Agent Position
and is activated by key operation on the Supervisor Terminal. During
monitoring, the Conference LED lights at both terminals involved.
SERVICE CONDITIONS Data Assignment:
Use Memory Block 1-8-08 [Class of Service (Station) Feature
Selection 2] Page 3 LK8 to Allow (default: LED On) or Deny (LED
Off) Call Alert Notification for DIT and DID.
Use Memory Block 1-8-08 [Class of Service (Station) Feature
Selection 2] Page 1 LK1 to Allow (Default: LED On) or Deny (LED
Off) Break Mode Set.
Restrictions:
Agents can log off or enter Break Mode only when their station is
idle.
While an ACD Agent is logged on, Call Forwarding set at this station
does not function (using System Software S4500 and below).
ACD Agents do not receive another ACD call when an existing ACD
call is on hold or is call parked. When the held or call parked call is
terminated, the ACD Agent can receive ACD calls again.
Setting or canceling Call Forwarding is allowed only while the agent
is logged out of ACD (using System Software S5000 or higher).
General:
When a call is transferred to an ACD Pilot number using a Call
Appearance key, the LED stays On until the call is answered and
released by an Agent.
When the Agent is in Break Mode, the Busy Lamp Field (BLF)
flashes red.
Any Agent in an ACD group can busy out a station by pressing the
Logoff key on the Multiline Terminal. When log off is activated, the
station user can receive a call directed to the station number (but not
the ACD group number) and originate calls.
During Break Mode, an incoming ACD call cannot be received.
ACD MIS interfaces with the Electra-Stat Elite MIS application
software.
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