Newtec Proprietary
Confidentiality: Unrestricted
R3.2_v1.0
10/387
Care Packs
MDM9000 Satellite Modem
4 Care Packs
Newtec Care Pack support services package protects your Newtec equipment during a three year
period, compared to the standard one year warranty period. This extended warranty covers
hardware repair services at Newtec factory and grants you access to Newtec technical support as
well as maintenance software releases.
Care Pack Basic is the good choice for basic support of non-critical systems or systems designed
with full redundancy giving you priority access to technical support from Newtec regional support
centers during local business hours. Care Pack Basic covers hardware repair services at Newtec
factory and maintenance software releases.
Care Pack Enhanced includes access to the major software releases (including non-licensed new
features) and assistance for software upgrade. Care Pack Enhanced is advised for optimizing
system performance and extending equipment lifecycle but also for supporting systems where
technical support response and factory repair turnaround need to be sharp.
Care Pack is proposed as a default service option. However you can opt for customized
maintenance and support services with the Framework Support Agreement adapted to your
Business needs.
When not opting for any Care Pack, the equipment will be granted a standard warranty and the
support requests related to this equipment will be handled on a reasonable effort basis.
To register your care pack, refer to http://www.newtec.eu/support/care-pack/.
Use the Newtec Service Desk tool to receive more information.
> Browse to https://customersupport.newtec.eu.
> Fill in your Username and Password
> Create a ticket
As response of your request you will receive appropriate feedback from our support
team.
In case you don't have a Username and Password yet for the Newtec Service Desk
tool: request a login to customersupport@newtec.eu.
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