Diagnostics dialog box Appendix C Troubleshooting
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C.5 Diagnostics dialog box
The Runtime has a communications diagnostics window. This will only
normally be used under guidance of Technical Support to assist diagnosing
specific communication issues.
To view the dialog box:
1. Log in as a user with 'Designer' privileges
2. Open the Point Maintenance dialog box and select the PLC point to
diagnose
3. Press 'Diagnostics…'. The following screen is shown:
The most useful readings on this screen are:
• "Auto Update" refreshes the data twice a second.
• Total Active Points: Number of CX-Server points (both input and output)
currently active.
• Average Active Pts/Sec: Measured number of CX-Server Inputs per
second, since application started (or since "Clear" pressed). With 'Input
On Change' optimisation this can be very small. Also $InputsActual
System Point
• Calculated Peak Pts/Sec: Calculated number of CX-Server Input points
currently active, multiplied by update rate.
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