Omron HD-1500 Platform - Download a Debuginfo File for Support; Network Setup; Obtain a Debuginfo File from Setnetgo

Chapter 1: Introduction
When you contact support, it is useful to provide a DebugInfo file. This is a collection of con-
figuration, log, and system status files that support personnel can use for debugging and
troubleshooting.
Visit the OMRON Web site for your locale to obtain local support telephone numbers and
information.
Download a Debuginfo File for Support
You can download a debuginfo file for troubleshooting problems or if you need to contact your
OMRON representative.
If your HD-1500 is already configured to use a wireless network:
1.
Open MobilePlanner and connect to the AMR's IP address.
2.
Click the SetNetGo tab to open its Web Interface.
3.
Click Status and select Debug Info from the left pane.
4.
Click Download Debug Info and then specify a location to save the file.
Otherwise, you must first create a TCP/IP connection to the AMR's Maintenance Ethernet port
as described in: Network Setup on page 26.
Network Setup
If you have not configured your HD-1500 for access over a wireless network, you must follow
the instructions provided in Maintenance Ethernet Connection on page 124. This is when you
use a hardwired connection to the HD-1500 Maintenance Ethernet port.
Obtain a DebugInfo File from SetNetGo
After you access SetNetGo as described in the preceding sections, you will see the following
screen:
Figure 1-11. SetNetGo Status Tab
1.
In the SetNetGo screen, click the Status tab and then select Debug Info to activate the
Download debug info button.
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