3: Troubleshooting Components Troubleshooting
48
Table 10 Battery Troubleshooting
Symptom Possible Causes Possible Solutions
• Battery power indicator displayed in the Battery
Status area shows less than 90% capacity.
• Fewer than five battery fuel LEDs are on.
The battery charge is
low
• Charge the Battery.
• Calibrate the Battery. Replace if calibration
does not complete successfully.
Battery does not seem to be charging.
AC power is not
present
• Check that the AC Power indicator is lit and
the Battery Charging indicator is flashing
• Replace the AC Mains Assembly
• Replace the Power Supply
Bad electrical contact Reinsert the Battery. Push until you hear it
click into place.
External Power Indicator is off even though the
AC power is connected.
No power in the
outlet
Check the AC Power outlet
AC power supply is
disrupted
• Replace the AC Mains Assembly
• Replace the Power Supply
• Battery fuel gauge LEDs are on, but the device
shuts down when powered by the battery alone.
• Battery fuel gauge LEDs are off or blinking
even after the battery has been charged for
several hours.
• The General Status area does not recognize the
battery (the icon remains )
Faulty Battery Replace the Battery
Faulty Therapy PCA Try the Battery in another device. If there are
no problems with the Battery, then replace the
Therapy PCA, otherwise replace the Battery.
Replace Battery message
*
The Battery has
reached end of life.
Discard or recycle the Battery
Switched to Battery message
*
Loss of AC power Acknowledge
Battery Calibration Required alarm
*
Calibration required Calibrate the Battery
Shutting Down in 1 min or Shutting Down
Now message
*
in the Battery Status area
Low Battery
Charge the Battery
Automated Test Summary result
Battery Communication Failure message Communication
between the device
and the battery fails
• Replace the Battery
• Replace the Battery PCA
• Replace the Therapy PCA
Equipment Disabled: System Failure message
Out-of-range voltage
detected
• Replace the Battery
• Replace the Power Supply module
Power Equipment Malfunction message • Replace the Battery
• Replace the Power Supply module
• Replace the Clock Battery
• Replace the Processor PCA
Power Test Failure message The Battery cannot
charge the Capacitor
Replace the Battery
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