Components Troubleshooting 3: Troubleshooting
49
Figure 33 Power and Battery Troubleshooting Flowchart
Table 11 Battery Diagnostic with the Hardware Error Log
Numeric ID Info String Possible Cause Suggested Actions
(11:1) RFU Test Timed Out Test is not completed in time. Run Op Check
(11:2) No status received from battery Battery communication failure Replace Battery
(11:3) Battery is not working Battery low Charge Battery
(11:4) Battery is at end of life Battery is no longer usable Replace Battery
(11:5) Battery requires calibration Battery requires calibration Calibrate Battery
(11:6) Battery low Battery low Charge Battery
(7:37) Battery Test Failure SOM PCA failure during
Battery test
Replace Processor
PCA
HeartStart XL+ does not turn on,
shuts down or restarts
Plug the device into a
working power outlet
Insert charged battery,
hear it click into place,
keep AC power connected,
wait for one minute
Replace faulty
battery
No
Yes
Check / replace:
• 40-pin Processor-Therapy ribbon cable
• Therapy PCA
Is
Battery Charging
indicator on
or flashing?
No
Is the AC
light on the front
panel lit?
Yes
No
Does
the device turn on?
Yes
Check / replace
Processor PCA
Check / replace:
• Battery PCA connectors
• Rear Case wiring
• Therapy PCA
No
Try
the battery in
another device.
Does it work?
Yes
Run Op Check.
Replace or calibrate
the battery if directed
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