Components Troubleshooting 3: Troubleshooting
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Table 20 Defibrillation Discharging Problems
Symptom Possible Cause Suggested Solution
Shock Button Failure
Op Check
message
During Op Check the No Button
Response menu pressed instead of the
Shock button
• Run Op Check and be sure to press the
Shock button
• Run Controls Test to confirm
• Check buttons for mechanical operation
During Op Check the device disarmed
before the user pressed the Shock button
Does not shock in Manual Defib
mode using Shock buttons on
paddles
Paddles failure Confirm paddles problem by connecting
Pads and attempting to discharge device
using Shock button on the
HeartStart XL+. Replace paddles if needed.
Therapy Port defective Replace Therapy Port
Processor PCA failure Replace Processor PCA
Does not shock in Manual Defib
or AED mode using Shock
button on HeartStart XL+
Front panel button failure Run Controls Test to see if the button is
operating. Replace HIF PCA if needed.
HIF PCA failure Replace HIF PCA
• Does not deliver correct energy
into defibrillator analyzer or
delivers no energy at all.
• Abnormal Shock Dose
Delivered message
Therapy PCA failure Replace Therapy PCA
Charges OK, but aborts the
shock when press Shock or
paddle buttons
Patient impedance sensed as too high or
too low during energy delivery due to:
• Pads/paddles losing contact with
patient
• Pads/paddles failure
• Therapy cable failure
• Press the paddles firmly and check the
PCI LEDs
• Replace paddles, pads, or therapy cable,
as needed
Therapy PCA failure Replace Therapy PCA
Charges OK, but disarms
spontaneously
Device sensed Pads Off or Cable Off due
to pads losing contact with patient
• Observe screen messages
• Make sure loss of contact is not due to
patient movement
Pads / cable failure Replace pads or pads cable
Therapy PCA failure Replace Therapy PCA
Processor PCA failure Replace Processor PCA
Disarm Failure message Internal Resistors failure Replace Internal Resistors
Therapy PCA failure Replace Therapy PCA
Paddles Power Overload
message
An overload is detected in the paddles
circuitry
• Replace paddles
• Replace Therapy Port
• Replace Processor PCA