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Cause and Countermeasure
Cause (3)
The media sensor level is not set correctly.
Countermeasure (3)
Adjust the media sensor level.
Calibrate
Cause (4)
The media has jammed.
Countermeasure (4)
Remove the jammed media.
Refer to the video for loading the media, for the media path, and for the operation of each part
inside the printer.
Loading the Media
Cause (5)
The media sensor is not operating correctly.
◦ The media sensor is dirty, or there is a label attached to it.
◦ The media sensor has poor sensitivity.
Countermeasure (5)
Clean the media sensor.
Cleaning Using the Cleaning Kit
Contact your SATO technical support center if the error cannot be resolved.
Contact Information for When You Are in Trouble
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