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Icon Description
Operations When Errors Occur
When a printer error occurs, the icon and message (the error and coping way) will be shown on the
screen. When an error occurs, you can perform the following operations:
• Change to Offline mode.
• Cancel the error.
• Feed the media.
• Change to Settings mode.
• Play the guidance video.
• Scan the QR code for the SOS (SATO Online Services) or contact your SATO technical support
center via their phone number.
• The available operations vary, depending on the situation.
(1) Error number
(2) Error Icon
(3) The QR code and phone number appears when the SOS is enabled.
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