Technogym Group Cycle D92 - User Not Able to Login; Login Icon Flashing; Login Via the Qr Code - Login Via Tgs;Nfc

6.3.3 USER NOT ABLE TO LOGIN / LOGIN ICON FLASHING
6.3.3.1 LOGIN VIA THE QR CODE - LOGIN VIA TGS/NFC
First, always upgrade the SW to the latest released version.
The customer cannot log in.
QR code
Check that the serial number of the display read with the
terminal soware corresponds with the serial number read
on the QR code with a QR reader. Are the two SN the same?
Yes
Yes
Yes
No
No
Carry out the
date / me check [1].
Is the problem solved?
No
Yes
No
Yes
No
Replace
the display (*)
Yes
Check if the
customer network
complies with
the minimum
configuraon
Is the problem
repeated
on different
equipment?
Configure the
network on the
display. Is the
problem solved?
Ok, done
Ok, done
Ok, done
Set the correct
serial number
with the terminal
soware. Is the
problem solved?
Figure 13 - login via the QR code
At the end of the troubleshooting procedure, test the machine as described in “6.9 EQUIPMENT
TESTING AFTER THE INTERVENTION OF TECHNICAL SERVICE”.
New Group Cycle (D92):
Technical Service Guide - Rev. 5.1
Document uncontrolled when printed
Page 46