Tripp Lite B092-016 - Support Reports; Syslog

170
Chapter 12: Status Reports
12.3 Support Reports
The Support Report provides useful status information that will assist the Tripp Lite technical support team to resolve any
issues you may experience with your Console Server.
IfyoudoexperienceanissueandhavetocontactSupport,ensureyouincludetheSupportReportwithyouremailsupport
request.TheSupportReportshouldbegeneratedwhentheissueisoccurring,andattachedinplaintextformat.
• SelectStatus: Support Report and you will be presented with a status snapshot
• Savetheleasatextleandattachittoyoursupportemail
12.4 Syslog
The Linux System Logger in the Console Server maintains a record of all system messages and errors:
• SelectStatus: Syslog
The syslog record can be redirected to a remote Syslog Server:
• EntertheremoteSyslog Server Address and Syslog Server Port details and click Apply
The console maintains a local Syslog. To view the local Syslog file:
• SelectStatus: Syslog