Xerox WorkCentre 5022 Service Manual

06/2014
3-8
WC 5022/5024
3.1.4 Image Quality Troubleshooting
Version 1.0
Image Quality Troubleshooting
IQ7 Deletion RAP
Part of the image is missing.
Procedure
Check the paper type. Paper used is within specifications.
YN
Use paper within specifications.
Use paper from a freshly opened packet. The problem reoccurs.
YN
End
Remove the Drum Cartridge (PL 8.1) (REP 8.1.1) and reinstall it. Turn the power OFF then ON
and print. The problem reoccurs.
YN
End
Install the new Drum Cartridge (PL 8.1) (REP 8.1.1) securely. Turn the power OFF then ON
and print. The problem reoccurs.
YN
End
Check the surface of the BTR for distortion. There is no distortion on the surface of the
BTR.
YN
Replace the BTR Roll (PL 6.1) (REP 4.1.1).
Replace the ESS/MCU PWB (PL 18.3) (REP 18.3.2).
IQ8 Skew/Misregistration RAP
Printed images are not parallel to the edges of the paper.
Procedure
Check the location where the machine is installed. The machine is installed on a stable
level surface.
YN
Install the machine on a stable level surface.
Remove the Drum Cartridge (PL 8.1) (REP 8.1.1) and reinstall it. Turn the power OFF then ON
and print. The problem reoccurs.
YN
End
Check the installation of the Paper Cassette. The Paper Cassette is installed correctly.
YN
Install the Paper Cassette properly.
Check for distortion in the paper transport path. There is no distortion in the paper trans-
port path.
YN
Correct the distortion or replace the distorted part.
Replace the ESS/MCU PWB (PL 18.3) (REP 18.3.2).

Xerox WorkCentre 5022 Specifications

General

Copy Resolution	Up to 600 x 600 dpi
Scan Resolution	Up to 600 x 600 dpi
Connectivity	USB 2.0
Functions	Print, Copy, Scan
Duplex Printing	Manual
Paper Sizes	A3, A4, A5, B4, B5
Memory (Standard)	128 MB
Print Technology	Laser
Print Speed	Up to 22 ppm
Print Resolution	600 x 600 dpi
Copy Speed	Up to 22 cpm
Operating System Compatibility	Windows, Mac
First Page Out Time (Copy)	8 seconds