Diagnostics and Troubleshooting
242
Other RFID Issues
Issue Possible Cause Recommended Solution
RFID parameters do
not appear in Setup
mode, and RFID
information does not
appear on the printer
configuration label.
The printer does not
void RFID labels that
are not programmed
correctly.
The printer was powered
off (O) and then back on (I)
too quickly for the RFID
reader to initialize properly.
Wait at least 10 seconds after turning the
printer power off before turning it back on.
1. Turn off (O) the printer.
2. Wait 10 seconds.
3. Turn on (I) the printer.
4. Check for the RFID parameters in Setup
mode or for RFID information on a new
configuration label.
An incorrect version of printer
or reader firmware was loaded
on the printer.
1. Verify that the correct firmware version is
loaded on your printer. For more
information, refer to the
RFID
Programming Guide 3
.
2. Download the correct printer or reader
firmware if necessary.
3. If the problem persists, contact Technical
Support.
The printer is unable to
communicate with the RFID
subsystem.
1. Turn off (O) the printer.
2. Wait 10 seconds.
3. Turn on (I) the printer.
4. If the problem persists, you may have a
bad RFID reader or a loose connection
between the RFID reader and the printer.
Contact Technical Support or an
authorized service technician for
assistance.
The DATA light
flashes indefinitely
after you attempt to
download printer or
reader firmware.
The download was not
successful. For best results,
cycle power on the printer
before downloading any
firmware.
1. Turn off (O) the printer.
2. Wait 10 seconds.
3. Turn on (I) the printer.
4. Attempt to download the firmware again.
5. If the problem persists, contact Technical
Support.
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