Diagnostics and Troubleshooting
246
Calibration Issues
Issue Possible Cause Recommended Solution
Auto Calibrate failed. The media or ribbon is loaded
incorrectly.
Ensure that the media and ribbon are loaded
correctly. See Load the Ribbon onpage47
and Load the Media onpage17.
The sensors could not detect
the media or ribbon.
Calibrate the printer manually. See Calibrate
the Ribbon and Media Sensors on page 181.
The sensors are dirty or
positioned improperly.
Ensure that the sensors are clean and properly
positioned.
The media type is set
incorrectly.
Set the printer for the correct media type
(gap/notch, continuous, or mark). See MEDIA
TYPE onpage96.
Non-continuous
labels are being
treated as continuous
labels.
The printer was not calibrated
for the media being used.
Calibrate the printer. See Calibrate the Ribbon
and Media Sensors on page 181.
The printer is configured for
continuous media.
Set the printer for the correct media type
(gap/notch, continuous, or mark). See MEDIA
TYPE onpage96.
Printer Locks Up
Issue Possible Cause Recommended Solution
All indicator lights are
on, nothing is on the
display, and the
printer locks up.
Internal electronic or firmware
failure.
Power cycle the printer. If that does not solve
the issue, call a service technician.
The printer locks up
while booting up.
Main logic board failure.