Other problems
Other problems
The printer does not go on
Cause Corrective Action
The printer is unplugged. Plug the power cord into the outlet, and then turn on
the printer .
The specied voltage is not supplied. Check the voltage of the outlet and breaker .
( → P .74)
If the Printer Makes a Strange Sound
The following sounds do not indicate a problem with the printer .
• There is a sound of vacuum from the Platen
T o prevent paper from rising, paper is held against the Platen by suction from V acuum holes under it.
• When a Roll is Rewound, There is a Sound as if the Paper is Pulled T aut
This sound may be heard when rolls are loaded. When rolls are automatically rewound, you may
hear the sound of pulling paper taut.
• Roll paper makes a uttering sound during printing
There may be a uttering sound when large paper is advanced.
• There is a Hissing or Whistling Noise
Parts inside the printer may resonate with the sound made by the Carriage as it moves quickly .
• The Carriage Makes a Noise When Returning
This sound may be heard during automatic adjustment of the printhead. Protective parts by the ink
tubes, which move in response to the Carriage , may strongly swing when the Carriage returns, causing
a sound when the parts touch the inner wall of the printer .
• If you suddenly hear the tone for cleaning operations
At regular intervals, for printer maintenance, cleaning operations will begin automatically , even if the
printer is in Sleep mode.
In other cases, contact your Canon dealer .
Messages advising to check the maintenance cartridge
are not cleared
Cause Corrective Action
Remove the new Maintenance Cartridge you have
just installed and insert it again rmly .
The printer has not detected the new Maintenance
Cartridge that was used to replace the old one.
Restart the printer .
T roubleshooting 571