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6-7
Cisco MDS 9000 Family Troubleshooting Guide, Release 3.x
OL-9285-05
Chapter 6 Troubleshooting Licensing
Licensing Installation Issues
Step 1 Choose Switches > Hardware and select the Inventory tab.
Step 2 Copy down the SerialNo Primary field for the chassis that matches where you want to install a new
license.
Note If you are ordering a module-based license, such as the SAN Extension over IP license package,
you still use the chassis serial number for the chassis where the module resides, not the module
serial number.
Use the show license host-id CLI command to obtain the correct chassis serial number for your switch
using the CLI.
When entering the chassis serial number during the license ordering process, do not use the letter “O”
in place of any zeros in the serial number.
RMA Chassis Errors or License Transfers Between Switches
A license is specific to the switch for which it is issued and is not valid on any other switch. If you need
to transfer a license from one switch to another, contact your customer service representative.
Note If you purchased Cisco support through a Cisco reseller, contact the reseller directly. If you purchased
support directly from Cisco Systems, contact Cisco Technical Support at this URL:
http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml
Receiving Grace Period Warnings After License Installation
If the license installation does not proceed correctly, or if you are using a feature that exists in a license
package that you have not installed, you will continue to get grace period warnings.
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