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13-7
Cisco MDS 9000 Family Troubleshooting Guide, Release 3.x
OL-9285-05
Chapter 13 Troubleshooting IVR
IVR Issues
Note If you are using IVR over FCIP and Fibre Channel, you need the ENTERPRISE_PKG as well as the
appropriate SAN extension license as shown in Table 13-3.
Tip Be sure to enter the correct chassis serial number when purchasing your license packages. Choose
Switches > Hardware and check the SerialNo Primary for the switch chassis in Fabric Manager or use
the show license host-id CLI command to obtain the chassis serial number for each switch that requires
a license. Your license will not operate if the serial number used does not match the serial number of the
chassis you are installing the license on.
See Chapter 6, “Troubleshooting Licensing,” for complete details on troubleshooting licensing issues.
Cannot Enable IVR
Symptom Cannot enable IVR.
Table 13-3 License Requirements for IVR
IVR Feature Chassis or Module Type License Required Number of Licenses
IVR over Fibre
Channel and IVR
NAT over Fibre
Channel
All ENTERPRISE_PKG One per IVR-enabled chassis
IVR over FCIP MDS 9216i
1
1. Cisco MDS 9216i enables the SAN_EXTENSION features without a license for the two Gigabit Ethernet ports on the integrated supervisor card.
None None
MPS-14/2 SAN_EXTN_OVER_IPS2 One per module running IVR
over FCIP
MPS-18/4 or MPS-18/4 FIPS SAN_EXTN_OVER_MPS_184
_FIPS
IPS-8 SAN_EXTN_OVER_IP
IPS-4 SAN_EXTN_OVER_IPS4
Table 13-4 Cannot Enable IVR
Symptom Possible Cause Solution
Cannot enable IVR. License not installed and grace period
has expired.
Purchase and install the appropriate licenses. See the “IVR
Licensing Issues” section on page 13-6.
Switch not running Cisco SAN-OS
Release 1.3(1) or later.
Upgrade to the Cisco SAN-OS release required for the IVR
features you want to use. See Table 13-1 and Chapter 2,
“Troubleshooting Installs, Upgrades, and Reboots.”
Using IVR auto topology but CFS
distribution is not enabled.
Choose Fabricxx > All VSANs > IVR, set the Global
drop-down menu to enable, and click Apply Changes in
Fabric Manager. Or use the ivr distribute CLI command
before enabling IVR.
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