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25-6
Cisco MDS 9000 Family Troubleshooting Guide, Release 3.x
OL-9285-05
Chapter 25 Troubleshooting Call Home
Call Home Issues
Configuring an E-mail Server for Call Home Using Fabric Manager
To configure general e-mail options and the SMTP server and port, follow these steps:
Step 1 Select a switch in the Fabric pane.
Step 2 Choose Switches > Events > Call Home in the Physical Attributes pane and click the Email Setup tab
in the Information pane.
Step 3 Select a switch in the Information pane.
Step 4 Enter the general e-mail information.
Step 5 Enter the SMTP server IP address type, IP address or name, and port.
Step 6 Click Apply Changes to update the e-mail options.
Configuring an E-mail Server for Call Home Using the CLI
To configure the SMTP server and port, follow these steps:
Not Receiving Call Home Alerts From All Configured Switches
Symptom Not receiving Call Home alerts from all configured switches.
Command Purpose
Step 1
switch# config t
Enters configuration mode.
Step 2
switch(config)# callhome
switch(config-callhome)#
Enters Call Home configuration submode.
Step 3
switch(config-callhome)# transport
email smtp-server 192.168.1.1
Configures the DNS, IPv4 address, or IPv6 address of the
SMTP server to reach the server. The port usage defaults
to 25 if no port is specified.
Note The port number is optional and, if required, may
be changed depending on the server location.
switch(config-callhome)# transport
email smtp-server 192.168.1.1 port 30
Table 25-3 Not Receiving Call Home Alerts From All Configured Switches
Symptom Possible Cause Solution
Not receiving Call
Home alerts from all
configured switches
CFS distribution used, but local Call
Home contact is not configured.
Configure the Call Home contact locally on each switch.
See the “Configuring Call Home Contact Information
Using Fabric Manager” section on page 25-7 or the
“Configuring Call Home Contact Information Using the
CLI” section on page 25-7.
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