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18-4
Cisco MDS 9000 Family Troubleshooting Guide, Release 3.x
OL-9285-05
Chapter 18 Troubleshooting Users and Roles
Initial Troubleshooting Checklist
Initial Troubleshooting Checklist
Begin troubleshooting user and role issues by checking the following issues:
Common Troubleshooting Tools in Fabric Manager
In Fabric Manager, choose Switches > Security > Users and Roles to access user and role
configuration.
In Device Manager, use the following procedures to access user, role, and rule configurations:
• Choose Security > Users to access user configuration.
• Choose Security > Roles to access user configuration.
• Select a role from the Roles dialog box and click Rules to access the rules for this role.
Note Rules can only be configured from Device Manager.
Common Troubleshooting Commands in the CLI
Use the following CLI commands to troubleshoot user and role issues:
• show users
• show user-account
• show role
• show role status
• show role session status
User and Role Issues
This section describes troubleshooting user and role issues and includes the following topics:
• User Cannot Log into Switch, page 18-5
• User Cannot Create Roles, page 18-7
• User Cannot Create Other Users With Fabric Manager or Device Manager, page 18-7
Checklist Check off
Verify licensing requirements. See Cisco MDS 9000 Family Fabric Manager
Configuration Guide.
Verify that the passwords for all users follow the guidelines for strong passwords.
Verify that no usernames are reserved words or all numeric.
Verify that users with multiple roles are not assigned more access than planned.
Verify that you have not assigned any empty roles to users.
Verify the order of the rules in each role.
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