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25-3
Cisco MDS 9000 Family Troubleshooting Guide, Release 3.x
OL-9285-05
Chapter 25 Troubleshooting Call Home
Initial Troubleshooting Checklist
Initial Troubleshooting Checklist
Begin troubleshooting Call Home issues by checking the following issues first:
Common Troubleshooting Tools in Fabric Manager
Choose Switches > Events > Call Home to verify the Call Home configuration.
Common Troubleshooting Tools in Device Manager
You can test the Call Home alert messages. Choose Admin > Events > Call Home > Alerts > Test.
Common Troubleshooting Commands in the CLI
The following commands may be useful in troubleshooting Call Home issues:
• show callhome
• show callhome user-def-cmds
• callhome test
Table 25-1 Severity and Syslog Level Mapping
Call Home Level Keyword Used Syslog Level Description
Catastrophic (9) Catastrophic N/A Network wide catastrophic failure.
Disaster (8) Disaster N/A Significant network impact.
Fatal (7) Fatal Emergency (0) System is unusable.
Critical (6) Critical Alert (1) Critical conditions, immediate attention needed.
Major (5) Major Critical (2) Major conditions.
Minor (4) Minor Error (3) Minor conditions.
Warning (3) Warning Warning (4) Warning conditions.
Notify (2) Notification Notice (5) Basic notification and informational messages.
Possibly independently insignificant.
Normal (1) Normal Information (6) Normal event signifying return to normal state.
Debug (0) Debugging Debug (7) Debugging messages.
Checklist Check off
Verify that you have configured the contact name, phone, and street address on the switch.
Verify that the switch has IP connectivity to your e-mail server.
If Cisco AutoNotify is used, verify that you have an active service contract that covers the
device being configured.
Verify that you have configured at least one destination profile on the switch.
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