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25-8
Cisco MDS 9000 Family Troubleshooting Guide, Release 3.x
OL-9285-05
Chapter 25 Troubleshooting Call Home
Call Home Issues
Receiving Too Many Call Home Alerts
Symptom Receiving too many Call Home alerts.
Not Receiving Syslog-based Call Home Alerts
Symptom Not receiving syslog-based Call Home alerts.
Table 25-4 Receiving Too Many Call Home Alerts
Symptom Possible Cause Solution
Receiving too many
Call Home alerts
Too many alert groups are configured
for the destination profile.
Remove unneeded alert groups from the destination profile
or separate into independent destination profiles. See the
“Configuring an Alert Group Using Fabric Manager”
section on page 25-4 or the “Configuring an Alert Group
Using the CLI” section on page 25-5.
The message level is not set correctly in
the destination profile.
Reset the message level to allow only the more important
messages. See the “Configuring the Message Level for a
Destination Profile Using Fabric Manager” section on
page 25-5 or the “Configuring the Message Level for a
Destination Profile Using the CLI” section on page 25-5.
Message throttling is disabled. Enable Call Home message throttling. Choose Switches >
Events > Call Home in Fabric Manager, click the General
tab, check the Duplicate Message Throttle check box, and
then click Apply Changes. Or use the duplicate-message
throttle CLI command.
Table 25-5 Not Receiving Syslog-based Call Home Alerts
Symptom Possible Cause Solution
Not receiving
syslog-based Call
Home alerts
The syslog- group-port alert group is
not configured for the destination
profile.
Add the alert group to the destination profile. See the
“Configuring an Alert Group Using Fabric Manager”
section on page 25-4 or the “Configuring an Alert Group
Using the CLI” section on page 25-5.
The message level is not set correctly in
the destination profile.
Set the message level. See Table 25-1 for the relationship
between syslog message levels and Call Home message
levels. See the “Configuring the Message Level for a
Destination Profile Using Fabric Manager” section on
page 25-5 or the “Configuring the Message Level for a
Destination Profile Using the CLI” section on page 25-5.
Verify the syslog message level configured on the switch.
Choose Switches > Events >Syslog in Fabric Manager and
click the Severity Level tab. Or use the show logging level
CLI command.
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