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3-3
Cisco MDS 9000 Family Troubleshooting Guide, Release 3.x
OL-9285-05
Chapter 3 Managing Storage Services Modules
Initial Troubleshooting Checklist
Initial Troubleshooting Checklist
Begin troubleshooting SSM issues by verifying that the following conditions are met:
Common Troubleshooting Tools in Fabric Manager
The following navigation paths may be useful in troubleshooting SSM issues using Fabric Manager:
• In Fabric Manager, choose End Devices > SSM to access the SSM configuration.
• In Device Manager, choose Physical > Inventory to determine the SSI image version.
Common Troubleshooting Commands in the CLI
The following commands may be useful in troubleshooting PortChannel and trunking issues:
• show boot-variables
• show version
• install ssi
• show version module number epld
• show version epld
• show ssm provisioning
SSM Issues
This section describes troubleshooting issues for the SSM and SSI images, and it includes the following
topics:
• SSM Fails to Boot, page 3-4
• SSM Upgrade Is Disruptive, page 3-9
Checklist Check off
Verify that the SSI boot variable is set.
Verify that the SSI image is present and pointed to by the SSI boot variable.
Verify that the EPLD version is 2.1(2) or later for nondisruptive layer-2 upgrades.
Verify that you have configured all SSM ports prior to upgrading to Cisco SAN-OS
Release 3.0(1) or later. Do not use port mode auto.
Verify that you have the appropriate licensing. The SSM can operate as a 32-port Fibre
Channel switching module with no additional licensing requirements. The SSM requires
the Storage Services Enabler package to provision intelligent storage services on the
module.
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