HelixNet | User Guide
Support Info provides a ‘snapshot’ of the device’s operational information for troubleshooting
purposes. A file containing Support Info can be sent to Clear-Com engineers or help desk to aid
diagnosis of problems.
14.5.6 Synchronize Timestamps
The Sync Time feature synchronizes the time clock on the Main Station with the clock on the
computer. This time is retained by the Main Station, synchronized, and distributed to all the
endpoints supported by the Main Station.
Note: Clear-Com recommends that you sync time before taking support information.
Note: Expected system battery life: 10 years.
Sync timestamps from the Core Configuration Manager (CCM)
In the CCM navigate to: Device > General > Maintenance > Sync Clock.
14.6 Save/Restore System Settings
This is where you will save your configuration to an external storage device. Clicking the green
Save All button will cause a backup file to be saved to the download directory. From there it can
be renamed and saved as required.
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