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Clear-Com HelixNet Partyline - Connectivity and Software Troubleshooting

Clear-Com HelixNet Partyline
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HelixNet | User Guide
Issue Solution
talk is happening between the Powerlines. Make sure you
are using properly shielded Mic cables or Cat cables.
If the number of Beltpacks showing there does match what
you physically connected to that Powerline and errors or
high collision rate is displayed, verify that you don’t exceed
the number of Beltpacks per Powerline or distance as per
the Cable capacity versus distance table.
High collision rate means communication issues on the
powerline. Possible causes are:
l Unshielded or bad cables
l Powerline 1 looped back into Powerline 2 (or from
one HMS to another)
l Cables too long
l Too many cables in the infrastructure (even
unconnected strand count)
l Too many devices on the Powerline
l Faulty device
I inserted my USB drive with a ccb
file on it and the Administration-
>Software->Update menu shows
“None”.
Make sure that your USB drive is formatted with at least
one partition. Make sure your .ccb file is in the root
directory of the first partition on your USB drive. If not, you
can run diskpart on Windows Vista and later versions of
Windows to create a partition.
I upgraded to 1.1 but I cannot see
the Networking menu.
Make sure you properly inserted an Ethernet or Fiber
module in one of the option module slots. You can verify
that they are detected by looking at the Modules Settings
menu.
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