12-6 Troubleshooting
Table 12-2. Sheet Jam Troubleshooting
Problem Possible Causes Solutions
Sheet jams or misfeeds. Cassette is not seated properly.
The imager is being operated in an area
of high or low humidity that is outside of
the specified range for the imager. This
can cause the media to curl.
Sheet is still jammed in the imager.
Very dirty pick tires or platen.
Sheets are blocked or stuck together
due to heat, humidity, or improper
storage.
Receive tray is full.
Slide the cassette out, then back into
the slot to make sure it is seated
properly.
Check the media for curling or other
distortion. If there is distortion, replace
the media. Try to control temperature
and humidity in the area where the
imager is located, or move the imager to
a more suitable location.
If a sheet is still jammed in the imager,
remove it (refer to “Clearing a Sheet
Jam” on page 12-14).
Clean the platen (refer to “Cleaning the
Platen and Donor Guide Bar” on
page 10-8) and the pick tires (refer to
“Cleaning the Pick Tires” on
page 10-13).
Wearing rubber gloves, carefully fan the
media. To help prevent sheets from
sticking together, store cassettes
upright (the way they come packed in
their shipping boxes), not lying flat.
Remove sheets from the receive tray.
Imager is double-picking
sheets.
Sheets are blocked or stuck together
due to heat, humidity, or improper
storage.
Wearing rubber gloves, carefully fan the
media.
To help prevent sheets from sticking
together, store cassettes upright (the
way they come packed in their shipping
boxes), not lying flat.
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