12-2 Troubleshooting
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You can print an Imager Status test print to verify general imager
operation and to document the current configuration. For more
information, refer to “Printing the Imager Status Test Print” on
page 2-18.
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Table 12-1. Startup and Print Job Troubleshooting
Problem Possible Causes Solutions
Shipping damage.
Imager damaged by shipping company,
incorrect packing.
Contact technical support (refer to
“Contacting Technical Support” on
page 12-30).
Imager does not power up
when pressing the
(power) key at the control
panel.
Imager is not turned on.
Power cord is not properly connected.
Internal fuse or power supply is bad.
No power at the outlet.
Push the power rocker switch at the
back of the imager to the 1 (on) position,
then retry pressing the key at the
control panel (refer to “Powering On the
Imager—First Time” on page 2-10).
Reset power cord on back of imager.
The internal power supply contains an
integrated fuse which is not user
serviceable. Contact technical support
(refer to “Contacting Technical Support”
on page 12-30).
Try plugging another device into the
outlet to check whether there is any
power. If there isn’t power to the outlet,
then check to see why.
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