Horizon Imager User’s Manual 12-11
Troubleshooting
Film calibration failed. Film too light or too dark.
There is a problem with the film (the film
emulsion side is facing the wrong way).
A jam prevented the film from moving,
but the imager thought it was reading it.
Film itself bad.
There is a problem with the
densitometer (for example, dust is in
the way).
There is a problem with the imager. For
example, two films were picked at once,
or the imager is outside its operating
range (for example, the internal
temperature is too high).
Try using another cassette, or move the
cassette to another slot.
Make sure that the film emulsion side is
facing the right way.
Check for and correct any sheet jams.
Try using another cassette.
Clean the imager. Refer to “General
Cleaning Procedures” on page 10-18.
Wearing rubber gloves, carefully fan the
media. To help prevent sheets from
sticking together, store cassettes
upright (the way they come packed in
their shipping boxes), not lying flat.
Make sure that the imager fan is
working, and that the room is within the
proper temperature and humidity
operating ranges (refer to Appendix B
for operating specifications).
Table 12-5. Miscellaneous Troubleshooting
Problem Possible Causes Solutions
Control panel displays
“Invalid smart card.”
Smart Card is not firmly seated.
Incorrect Smart Card is inserted from
another model imager.
Smart Card is damaged.
Remove and insert the Smart Card.
Reinsert the imager’s original Smart
Card.
Contact technical support for a
replacement (refer to “Contacting
Technical Support” on page 12-30).
Table 12-4. Media Cassette and Ribbon Troubleshooting (cont.)
Problem Possible Causes Solutions
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