Codonics Horizon - Page 206

12-10 Troubleshooting
The imager indicates that
media needs to be
loaded.
A print job was received that requires a
media type/size that is not currently
loaded.
The cassette is loaded but not seated
properly.
Load the appropriate cassette. If you do
not have the required cassette, you can
let all other jobs print, then purge the
print queue to remove that job (refer to
“Purging Print Jobs” on page 12-25).
Reseat the cassette.
You insert a cassette, but
the imager does not
recognize that one is
present.
If the imager does not respond to
having the cassette inserted in any of
the slots, the software may not be
operating properly.
If only one slot is not working, that slot’s
cassette sensor may have failed.
Cassette sensors are dirty.
Reboot the imager.
Move the cassette to a different slot.
Then contact technical support (refer to
“Contacting Technical Support” on
page 12-30).
Clean the cassette sensors. Contact
technical support for details.
The imager indicates that
a media supply cassette
is not supported.
The imager does not support that media
type/size option.
Either do not use that media size/type,
or contact your Codonics
representative to purchase that media
option.
The imager indicates that
the receive trays must be
inserted.
The receive trays are not installed, or
are not seated properly.
Properly install the receive trays.
The imager indicates that
the ribbon needs to be
replaced.
The ribbon has run out. Replace the ribbon [refer to “Changing
the Ribbon (ChromaVista)” on
page 4-8].
The control panel
indicates that no ribbon is
loaded, when a ribbon is
loaded.
Ribbon is inserted upside down or
backwards.
The ribbon currently loaded is not a
Codonics ribbon.
Failed ribbon sensor.
Insert the ribbon properly [refer to
“Changing the Ribbon (ChromaVista)”
on page 4-8].
You must use Codonics ribbon.
Contact technical support (refer to
“Contacting Technical Support” on
page 12-30).
Table 12-4. Media Cassette and Ribbon Troubleshooting (cont.)
Problem Possible Causes Solutions