12-12 Troubleshooting
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The following table lists the common cassette-related status
messages.
Experiencing connection
errors at console or
workstation from which
DICOM print jobs are sent
Running DICOM Lite on imager, and
need more connections than is
provided by DICOM Lite.
Contact technical support about
upgrading to full DICOM (refer to
“Contacting Technical Support” on
page 12-30).
Table 12-5. Miscellaneous Troubleshooting (cont.)
Problem Possible Causes Solutions
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Table 12-6. Cassette Status Messages
Message Explanation
Barcode error The supply cassette’s barcode cannot be read.
Calibrating The imager is performing a calibration.
When performing a film calibration (when a DirectVista
grayscale film cassette is first inserted, or initiated manually
through the Main Menu), the “calibrating” message toggles
with supply information.
Calibration failed For a film calibration, the calibration test film is either too light
or too dark, indicating that there could be a problem with the
film, imager, or densitometer. Also, dust or dirt could be
blocking the densitometer and affecting valid readings.
Checking cassette The imager is reading the supply cassette’s barcode, or waiting
to read the barcode (for example, if the top cover is open, bar
code will not be read).
Media contaminated The media in loaded supply cassette does not match the
information from the cassette’s barcode. For example,
cassette has been loaded with additional unknown sheets.
Media Jam A jam as occurred with media from the indicated cassette.
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