Horizon Imager User’s Manual 12-31
Troubleshooting
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When trying to solve a support question, your technical support
representative may ask you to upload files to the Codonics
anonymous FTP site at
ftp.codonics.com
Valid logins for anonymous FTP are:
anonymous
or
ftp
For the password, enter your full email address.
File uploads should be placed in the
/incoming
directory. To avoid
confusion on file uploads, please follow these guidelines:
•
Check the
/incoming
directory before uploading your file to
make sure a file with the same name as yours has not already
been uploaded.
•
All sample image print requests and problem report uploads
should include an ASCII “readme” file that contains the
following information:
-
Your company name
-
Your company’s full postal mailing address
-
Contact person
-
Phone number of contact person
-
Email of contact person
-
For problem reports, a description of problem
-
A list of the files being sent
CAUTION
All files uploaded using anonymous FTP are readable by other FTP users.
DO NOT upload sensitive or classified information.
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